Refund policy

Last Updated: January 12, 2025

At BeautySpot.al, we are committed to ensuring your complete satisfaction with our high-quality K-Beauty products. If for any reason you are not entirely happy with your purchase, we're here to help.

1. Return Restrictions

Due to our high hygiene and customer safety standards, we cannot accept returns of products sold on our website, including creams and skincare items. This policy is enforced to ensure the quality and safety of all our customers.

2. Exceptions

In special cases, such as apparent quality issues or manufacturing damage, we have an appropriate return policy. Before we deliver our products, we ensure that each item meets all quality standards. However, except for these special cases, creams, skincare, and makeup products are not accepted for return.

3. Quality Control

Before products are released to the market, they undergo continuous quality control to ensure they are suitable for use and to guarantee the satisfaction of our customers. We guarantee that each product is new, authentic, and has passed all quality checks.

4. How to Request a Return

To request a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team within 5 days of receiving your order by emailing us at contact@beautyspot.al or calling us at +355 69 773 4535
  2. Provide Order Details: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Receive Instructions: Our team will provide you with detailed instructions on how to return your item(s).

5. Acceptance of returns

Once we receive your return request, we will evaluate it and decide whether it is eligible for a return. We will notify you of the approval or rejection of your request. If approved, your refund will be processed via a bank transfer to the bank account you provide. It may take up to 7–10 business days for the refund to be completed.

6. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

7. Contact Us

If you have any questions about our Return Policy, please feel free to reach out to us:

Please Note: This Return Policy is subject to change without notice. We recommend reviewing it periodically to stay informed about our practices.